Please note: All leather items, are styled and created by cratsmen from the finest skins available.Leather is unique and individual. Apparent imperfections are not flaws but inherent natural markings which enhance the appearance of the garment.
In line with DISTANCE SELLING LAWS we are obliged to set out our policy for the return of goods.
Returns, Refunds and Exchanges
(Also found in our ‘Terms and Conditions’ section).
Tout Ensemble is committed to your complete satisfaction, so if you find the items you have ordered do not fit you or you are in any way dissatisfied with them, we will either give you a full refund of the cost of these items (but not of any postal charge paid by non-UK mainland/International customers - see Postage/Carriage and Costs below) or we will exchange them (for another size/colour or different item), with the exceptions expressly stated below, and provided the following steps are taken:
1. When examining or trying on items, you have taken the utmost care to ensure that these items is not damaged or altered in shape or in any way that changes it from its original condition. For instance, footwear should be tried on wearing hosiery, not bare feet, standing on a carpeted surface, clothing must be tried while wearing suitable undergarments and without make-up or perfume.
2. You contact us, by e-mail or telephone, within 48 hours of received the goods, to obtain prior agreement with us for refund or exchange.
3. You return the goods to us in their original condition with all packaging and accessories, unworn and unwashed, with all labels intact (this includes not sticking sellotape to the product packaging or any other materials), within 14 days of despatch to you. If any item returned is marked or in any other condition which renders that item unfit for re-sale, it will not be accepted for refund or exchange and we will return it to you.
4. You enclose your full contact details (name, address, e-mail, telephone number) and the original invoice enclosed with your delivery.
No refunds or exchanges will be given unless we receive the goods safely in their original condition and are fit for re-sale, as specified above, within our given deadline, under any circumstances.
5. Note: In the unlikely event that an item is faulty, we will happily replace it for you.
Postage/Carriage and Costs
1. Ensure that you return items to us by Special Delivery or recorded delivery or any courier requiring a signature from us upon receipt, as we cannot accept responsibility for lost or damaged parcels. (The cost of returning items to us, unless faulty, will be at your own expense.)
2. Reminder: delivery of goods for the UK Mainland is free. For all other destinations (non-UK Mainland, Europe, Rest of the World), we charge our customers a much lower rate for postage than the actual amount paid by us - this is so that our International customers are not unduly penalised by having to bear the brunt for the full postal charge compared with our UK customers who would get free delivery.
3. For UK Mainland customers: We will not charge postage or carriage on items sent in exchange for returned goods if sent to the UK Mainland (this applies to the first time of exchange only). The cost for postage/carriage will apply if you wish to exchange any items again.
3. For non-UK Mainland and International Customers: we will give you a full refund of the cost of any items returned, but not of the postal charge. We will charge the same lower postage/carriage on items sent in exchange for returned goods (this applies to the first time of exchange only). However, the full postage/carriage will apply if you wish to exchange any items again and we will notify you of this cost in advance.
Exceptions - Items Excluded from our policy for Refund and Exchange
Certain items are excluded from our returns policy, either for refund or exchange, unless faulty or in exceptional circumstances with our agreement.
Such items include:
1. All bespoke (made-to-measure) items, including corsets, leatherwear and other clothing. These have been made especially for you according to you measurements and specifications and cannot be re-sold.
2. All standard (non-bespoke) corsets. These have all been made to special order and, in addition, are of a personal nature, designed to be worn next to the skin. (For items described as intimate apparel under the new hygiene laws applying to all clothing retailers selling such garments we are prevented from accepting returns of items once worn.)
3. All special orders: All items of clothing and footwear in sizes and specifications which we do not normally stock and which have been bought in for you by special order at your request.
Returns Address:
Tout Ensemble, P.O.Box 4364, Manchester M61 0ED, United Kingdom